Enterprise Architecture (formerly Application Portfolio Management) portal
Summarize
Summary of Enterprise Architecture (formerly Application Portfolio Management) portal
The Enterprise Architecture portal provides ServiceNow customers with a comprehensive, enterprise-wide view of their application landscape and related key metrics. Accessible viaEnterprise Architecture > Enterprise Architecture Workspacewith thesnapm.apmanalystrole, this portal enables enterprise architects to efficiently manage portfolios of business capabilities, information assets, applications, and technology models. It integrates with the Enterprise Architecture Workspace plugin (snapmws) for enhanced functionality.
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Key Features
- Business Portfolio: Displays counts of assessed and unassessed business capabilities, highlights business applications at major risk, and provides navigation to the capability hierarchy map and business planning portal.
- Information Portfolio: Captures organizational information assets as information objects linked to business applications. It presents counts of data domains, information objects, database catalogs, and unstructured database catalogs, allowing easy access to detailed information objects relevant to business applications.
- Application Portfolio: Facilitates tracking and management of business applications, including details like category, manufacturer, and type. Offers navigation to application listings and analytical views for grouping and scoring applications.
- Technology Portfolio: Shows hardware and software models linked to business applications, including those at high risk. Provides access to the Technology Portfolio timeline and the Technology Reference Model to manage software product standards and unapproved software.
- Opportunities & Solutions: Enables viewing, creation, and updating of goals, demands, and programs that align with strategic objectives. Goals help track progress, demands capture strategic application goals, and programs organize efforts toward these goals. Program creation requires activation of the PPM Standard plugin.
- Notifications: Displays audit results, risk statuses of hardware and software models, expiring assets, and pending certifications, with direct links to related tasks and certification records.
- Recent Activity: Shows recent creations of goals, demands, or programs for fiscal periods, helping users track ongoing work.
Practical Benefits for ServiceNow Customers
This portal empowers enterprise architects to:
- Gain a holistic and structured view of their business capabilities, information assets, applications, and technology.
- Identify and prioritize risks in applications and technology models to support informed decision-making.
- Manage and analyze application portfolios for optimization aligned with business goals.
- Track and progress strategic initiatives through goals, demands, and programs within the platform.
- Ensure compliance and governance through visibility into audits and certification statuses.
Using this portal, organizations can better align their IT landscape with business strategies, mitigate risks, and optimize technology investments.
The Enterprise Architecture portal gives you an enterprise-wide applications landscape view of the number of applications and other key metrics. As an enterprise architect (EA), you can view and access all the Enterprise Architecture modules from this portal.
You can navigate to the Enterprise Architecture portal page by clicking . The role required is sn_apm.apm_analyst.
You’re encouraged to use this feature in the Enterprise Architecture Workspace. Enable the Enterprise Architecture Workspace (sn_apm_ws) plugin from the ServiceNow store.
For more information on Enterprise Architecture Workspace, see Enterprise Architecture Workspace. For specific documentation about these features in the Enterprise Architecture Workspace, see Enterprise Architecture Workspace Overview.
The Enterprise Architecture (formerly Application Portfolio Management) portal consists of four sections. The sections provide a quick access to view the portfolios of business capability, information, application, technology, and create goals, demands, and programs.
- Business Portfolio
- View the number of business capabilities defined by your organization that have been assessed and are yet to be assessed. View the number of business applications that support the capabilities but are at a major risk.
- Click Hierarchy Map to view the capability map in a new tab that displays the business capabilities and subcapabilities in a hierarchy.
- Click Business Planning to navigate to the business planning portal.
- Information Portfolio
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Capture the information from the assets of your organization as information objects. You can connect the information object to your business applications to have a portfolio of application information, ready and accessible to use at any time. The entities in the information portfolio are either configuration items or columns of tables. They are structurally designed to relate to each other either by CMDB CI relationships or by referencing the data columns of tables.
The numbers below each entity of the Information Portfolio represent the following data:
- Data Domains: Total number of records in the Data Domain [sn_apm_data_domain] table.
- Information Objects: Total number of records in the Information Object [cmdb_ci_information_object] table.
- Database Catalogs: Total number of records in the Database Catalog [cmdb_ci_db_catalog] table.
- Unstructured DB Catalogs: Total number of records in the configuration item tables such as:
- configuration file (cmdb_ci_config_file)
- file system (cmdb_ci_file_system)
- exchange mail box (cmdb_ci_exchange_mailbox)
Note:Your enterprise might have any number of database catalogs, but only the number of database catalogs that are linked to the information objects are displayed as counts in each of the information portfolio sections. Those information objects in turn are related to the business applications, Similarly, only those numbers of database instances that are referenced in the database catalogs are summed up as database instances.
Click the Information Objects link to view the details of the information objects that are related to the business applications in your enterprise. See Information Portfolio.Note:The information objects must be related to the business application for you to view them in the Information Objects page that opens. - Application Portfolio
- Track the applications that support your business capabilities and manage them effectively to fulfill the goals of your organization. The portfolio provides a list of applications with information such as their category,
manufacturer, and type.
- Click Applications to navigate to the list view of business applications in your organization.
- Analyze your applications by category or family and group them the way that you want them to be in the application Landscape view.
- Click Analyze to navigate to the Group Analysis page to analyze the applications and their scores.
- Technology Portfolio
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View the number of hardware models and software models that are linked to your business applications. You can also get a count of the number of these models that are at high risk. Click the Technology Portfolio link to go to the TPM timeline view and know the status of the hardware and software models life cycle.
Use the Technology Reference Model to define the software products standards and manage unapproved software in your organization. For more information, see Technology Reference Model.
- Opportunities & Solutions
- View the number and click to view the list of goals, demands, and programs. Click any goal, demand, or program in the list to update its details. Use the Create link to directly create a goal, demand,
or program.
- Create a goal to track, align, and report the progress of the work toward it. For example, a goal could be set to reduce Capex or reduce the number of applications within a target date.
- Create a demand to capture your strategic goal for the application.
To create a demand from the application menu, navigate to
- Create a program to meet the goals. Enterprise Architecture takes you through a process to add targets and identify opportunities.Note:You can view and create programs from the Program section only when you activate PPM Standard (com.snc.financial_planning_pmo) plugin.
- Notifications
- View the results of desired and scripted audits, the number of hardware and software models that face high and moderate risks, expiring on the current date and in the next 90 days, and pending certification instances that are open and not 100% complete. Click the notification to open the related task or the related data certification schedule instance to view the record details.
- Recent Activity
- View your most recent activity of creating a goal, demand, or program for a fiscal period.