Framework setup for application assessment

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can create indicators and score profiles based on which you can assess your applications. Application indicators are business metrics that help derive application scores.

    Enterprise Architecture is integrated with key applications in the ServiceNow platform to provide a deep insight into the applications. These integrations help you:

    Identify cost saving opportunities
    The Hierarchy of Segments in the Financial Management application tracks the cost allocations at the application level, which provides a complete cost breakdown for the application.
    Organize applications to determine their rationalization
    You can identify multiple applications assigned to the same application category, region, or business. This information helps you to know who is using the applications, the usage frequency, the application status, and make informed decisions.
    Identify opportunities for modernizing and investing in application
    You can identify applications that have contracts to renew, low usage, or low customer satisfaction based on surveys results.
    Use the preconfigured indicators or create your indicators to assess applications with dimensions such as cost, quality, technical risk, investments, user satisfaction, and business value. Preconfigured indicators are sourced from Financial Management, IT Service Management, project portfolio management, surveys, assessments, SQL queries, performance analytics, and custom scripts.
    Note:
    Enterprise Architecture supports only the Fiscal Calendar type, Standard.