Use Dynamic Translation to add multiple language support for generative AI capabilities to support users who speak languages other than English.
Before you begin
You must have the Dynamic Translation and Conversational Dynamic Translation plugins installed and enabled on your instance. For more information on setting up Dynamic Translation, see configuring Dynamic Translation.
You must have a default Translation Configuration set in the Translation Configuration table (sn_dt_translator_configuration).
Role required: admin
About this task
By default, Dynamic Translation is inactive for capabilities with Generative AI Controller.
Dynamic Translation isn't available for capabilities in Virtual Agent or Now Assist panel.
Procedure
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Navigate to the OneExtend Capability (sys_one_extend_capability) table by entering sys_one_extend_capability.listin the navigator.
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Open the record for the capability that you want to enable Dynamic Translation for.
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In the OneExtend Capability Attributes related list, open the record for the attribute you would like to be translated, such as response.
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Select Translate to enable translation.
If you don't see the field on the form, you must edit the form to display the Translate. One way of adding the field to the form is by selecting the menu icon by the table name of the form and choosing . Add the Translate field to the Selected list. Then, select Save to save the form. You're then redirected back to the record with the field available to
select.
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Select Submit to save the record.
Result
Dynamic Translation is installed for your generative AI capability on the attribute that you selected.