Disable Dynamic Translation for LLM Virtual Agent conversations

  • Release version: Washingtondc
  • Updated January 16, 2024
  • 1 minute to read

    • If you have Dynamic Translation installed and active for Virtual Agent, Dynamic Translation is enabled by default for LLM Virtual Agent conversations. You can disable these dynamic translations using a system property.

    Before you begin

    Role required: admin

    About this task

    Dynamic Translation is enabled by default.

    There are certain limitations of Dynamic Translation for Virtual Agent. Catalog item names are not automatically translated, and only languages configured for language detection will be recognized.

    Procedure

    1. Navigate to the System Properties table by entering sys_properties.list in the navigator.
    2. Select the magnifying glass icon () to expand the column search row.
    3. In the Name column, enter sn_generative_ai.disable_dynamic_translation and press Enter to search, and then open the matching record.
    4. Set the property value to true.
    5. Select Save to save the record.

    Result

    Chat requester utterances are not translated into English before being sent to Now LLM and output messages are not translated back into the requester's preferred language.