Generative AI Controller

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Generative AI Controller

    The Generative AI Controller enables ServiceNow customers to integrate third-party large language models (LLMs) into their workflows. Customers can utilize Flow Designer and Virtual Agent Designer to create custom use cases that include AI-generated text and sentiment analysis.

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    Key Features

    • Integration with External LLMs: Directly connect and utilize external LLMs in your processes.
    • Custom Workflow Creation: Design advanced workflows and scripts tailored to your business needs.
    • Prompt Creation: Develop prompts from scratch to optimize AI responses.

    Key Outcomes

    By leveraging the Generative AI Controller, customers can enhance their workflows with AI capabilities, improving efficiency in tasks that require text generation and sentiment analysis. However, it is crucial to validate AI outputs and maintain human oversight, especially in high-stakes domains like healthcare and finance.

    Important Considerations

    • AI Limitations: AI outputs may not always be accurate or suitable; customers should evaluate them for their specific use cases.
    • Data Processing: Customer data may be transferred to centralized ServiceNow environments or third-party providers, managed according to ServiceNow policies.
    • Data Collection: ServiceNow collects data from application usage to enhance technology. Customers can opt out of this data collection if desired.

    Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.

    Get started

    Get started with Generative AI Controller to integrate directly with external LLMs. With Flow Designer and Virtual Agent Designer, you can create your own use cases for AI-generated text and sentiment analysis, including advanced workflows and custom scripts. You can also create your own prompts from scratch.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.