Work order task closure summarization

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Field service agents can create detailed notes and close work order tasks faster with help from Now Assist.

    Overview

    Now Assist can generate a work order task summary only if the task has at least 200 words in the fields that are used for the input data. The 200-word minimum optimizes the agent experience by ensuring that there’s enough information to summarize.

    Note:
    Now LLM Service is the provider for this Now Assist skill.

    In the following example, Now Assist generated a work order task summarization that is displayed in the Mobile app.

    Figure 1. Example closure notes for a work order task on a mobile device
    Summarized closure notes explain what was done and how long it took, as well as the status. It shows the steps taken to resolve the issue as a bulleted list.

    For more information, see Generate work order task closure summaries in the Mobile Agent application and Generate a work order task summary.

    Availability

    This skill is available in the workflow and product listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Customer Now Assist for Field Service Management (FSM)