Analyzing Now Assist performance
Summarize
Summary of Analyzing Now Assist Performance
The Now Assist Admin Overview page enables you to monitor and analyze the performance and usage of your skills and plugins. You can access vital metrics, including task completion rates and the status of your skills, to ensure effective operation and identify areas needing attention.
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Key Features
- Now Assist Summary: Visual representations of plugin and skills statuses through pie and donut charts, allowing you to see installed versus available plugins and the configuration state of your skills (active, inactive, draft, or not configured).
- Skills Performance: Metrics on active skills are displayed, showing actions taken and unique users over time. Controls are available to customize the view and date range of the analytics.
- Now Assist Journey Checklist: A workflow guide to help you navigate the implementation steps of Now Assist. Accessible at any time for clarity on next steps.
- Helpful Resources: Sections for documentation and FAQs, along with a Needs Attention section that highlights items requiring your focus.
Key Outcomes
By utilizing the analytics and monitoring tools on the Overview page, you can effectively measure the performance of your Now Assist skills, track usage trends, and ensure timely resolution of issues. This enables better management of your ServiceNow instance and enhances the overall efficiency of your operations.
Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, performance information, and issues that need your attention.
Now Assist Admin Overview page
After you unlock and begin using the skills, you can measure their performance and usage over time with graphs that display important metrics. The console Overview page contains the information about skill performance, including the task completion over time, and a summary of which skills are active or available.
The following example shows the Now Assist Admin Overview page.
Now Assist Summary section
- Plugin status
- Displays a pie chart that shows the number of plugins that are installed and the number of uninstalled plugins that are available. Select the Review now link to review and install additional plugins.
- Skills status
- Displays a donut chart that shows your skills according to the state of their configuration: active, inactive, draft, or not configured.
The following diagram shows the plugin status that displays as a pie chart, and the Skills status that displays as a donut chart.
Skills performance section
The Skills usage section displays the metrics on your installed active skills. Select the info icon 
to see the information about what each card's metrics represents, or select the option icon 
to refresh the card.
- All skills
- View all skills, or select one or more skills individually to change the view.
- Date range
- Change the date range for the analytics.
The following diagram shows the skills usage graphs and controls, which include the number of actions, average unique users per day, and the number of actions over time.
Data is collected once a day and uses Performance Analytics and Reporting (PAR) for data collection and visualization.
Now Assist journey checklist
The Now Assist journey checklist provides you with a guide of the Now Assist workflow. If you are confused as to what your next step should be when implementing Now Assist on your instance, access the checklist at any time by selecting View checklist.
Additional resources on the Overview page
The Helpful resources and FAQs sections provide links to documentation and answer common questions.
The Needs Attention section displays a count of items that need your attention. Below the count are categorized links to those items.