Enable chat summarization for chat messages from Microsoft Teams

  • Release version: Washingtondc
  • Updated April 25, 2024
  • 1 minute to read

    • Enable chat summarization for messages sent in Microsoft Teams.

    Before you begin

    Role required: nsa_admin

    Procedure

    1. Go to the Now Assist Skill Config Applicability (sn_nowassist_skill_config_applicability) table by entering sn_nowassist_skill_config_applicability.list in the navigator.
    2. Select New to create a record.
    3. In the Skill config field, enter Chat summarization.
      If you have multiple Now Assist applications installed, there might be more than one record called Chat summarization. If you want to check the application of the skill config, select the record, and then use the record preview icon (Preview record info icon) to look at the Application field value, such as Now Assist for IT Service Management (ITSM).
    4. In the Filter parameters field, enter deviceType for Name and Teams for Value.
      Now Assist Skill Config Applicability record with Name and Value fields filled in for the Filter parameters field.
    5. Select Submit to create the record.
    6. Optional: If you want to configure chat summarization for all of your Now Assist applications, repeat the process for each one.

    Result

    Chat summarization is enabled for Microsoft Teams messages for the Now Assist application that you configured.