Resolution notes generation

You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.

Overview

Generating the resolution notes creates a condensed version of the incident's resolution notes that are generated by Now Assist. The generated resolution notes can provide information to other agents who might encounter similar interactions.

Note:

Now LLM Service is the provider for this Now Assist skill.

The following examples show Now Assist generated resolution notes in Now Assist for Customer Service Management (CSM), Now Assist for HR Service Delivery (HRSD), and Now Assist for IT Service Management (ITSM).

Figure 1. Generated resolution notes in Now Assist for CSM

Figure 2. Generated resolution notes in Now Assist for HRSD

Figure 3. Generated resolution notes in Now Assist for ITSM

Generating resolution notes

You can generate resolution notes for Now Assist for CSM, Now Assist for HRSD, or Now Assist for ITSM:

• To generate resolution notes for Now Assist for CSM, see Generate the resolution notes for a case by using Now Assist for Customer Service Management (CSM).
• To generate resolution notes for Now Assist for HRSD, see Generate the resolution notes for a case by using the Now Assist for HR Service Delivery (HRSD).
• To generate resolution notes for Now Assist for ITSM, see Generate the resolution notes for an incident by using Now Assist for IT Service Management (ITSM).

Availability

This skill is available in the workflows and products listed below.

Table 1. Now Assist products and workflows

Workflow	Product
Technology	Now Assist for IT Service Management (ITSM)
Customer	Now Assist for Customer Service Management (CSM)
Employee	Now Assist for HR Service Delivery (HRSD)