Enabling and configuring AI Search with ServiceNow Otto for PSDS

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Configure and use the AI Search engine in the ServiceNow Otto for Public Sector Digital Services (PSDS) application.

    Figure 1. Generative AI Q&A in CSM Configurable Workspace
    Answer generated to agent query in CSM Configurable Workspace for Public Sector

    ServiceNow Otto for PSDS supports additional configuration for AI Search, such as search profile configuration.