Plugins installed with Public Sector Digital Services

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Plugins installed with Public Sector Digital Services

    This content lists the plugins automatically installed with the Public Sector Digital Services (PSDS) suite and its associated Playbooks in the ServiceNow Yokohama release. These plugins enable various functional modules tailored for government and public sector workflows, enhancing case management, document processing, planning, and customer service capabilities.

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    Core Plugins Installed with Grants Management

    The Grants Management Playbook installs a comprehensive set of plugins that support end-to-end grants processes. Key plugins include:

    • Grants Playbook and Goal Framework for managing objectives and workflows
    • Guidance Component and Expanded Model and Asset Classes for enhanced experience and data structures
    • Public Sector Digital Services Core, Agency Support Model, and Customer Service Portal to provide foundational public sector and customer service features
    • Customer Service Case Types, Install Base Management, and Playbooks for Customer Service Management for case management and service delivery
    • Document Processor and Document Templates for document automation
    • Service Applicant Program Management and Service Applicant Information to manage applicant data and programs
    • Planning Item and Planning Attributes Core, Milestones, Resource Management, Portfolio and Strategic Planning for project and resource oversight

    Plugins Installed with Other Playbooks

    Each specialized Playbook installs a tailored set of plugins alongside the PSDS Core and shared customer service components:

    • Social Benefits Playbook: Includes Policy as Code Engine and UI plugins for policy automation.
    • License and Permit Playbook: Adds Document Templates and shares core customer service and document processing plugins.
    • Information Request Playbook: Incorporates Document Management plugin to handle documents effectively.
    • Service Request Playbook: Installs core PSDS and customer service plugins; optionally supports Geo Map for geographic visualizations.
    • ServiceNow Otto for PSDS: Includes the Now Assist Platform plugin to leverage AI capabilities within PSDS applications.

    Optional Plugins

    • Geo Map (sngeomap): Available as an optional plugin to enhance geographic mapping and visualization, mainly used with the Service Request Playbook.

    Practical Benefits for ServiceNow Customers

    By installing Public Sector Digital Services and its Playbooks, customers gain a robust, integrated ecosystem of plugins tailored for public sector workflows. This setup simplifies deployment by automatically activating necessary components for grants, social benefits, licensing, information requests, and service requests. The inclusion of document automation, case management, planning, and AI assistance plugins enables agencies to streamline operations, improve citizen engagement, and deliver services efficiently.

    Customers can expect an out-of-the-box, modular approach that supports continuous expansion as their public sector service requirements grow, ensuring faster time to value and reduced configuration complexity.

    These plugins are installed with Public Sector Digital Services, if they are not already active.

    Plugins installed with Public Sector Digital Services Core

    Plugins installed with Grants Management

    The following plugins are installed with the Grants Management (com.sn_gsm_grants):
    • Grants Playbook (com.sn_gsm_grants)
    • Goal Framework (com.snc.goal_framework)
    • Guidance Component (com.sn_component_guidance_experience)
    • Expanded Model and Asset Classes (com.sn_ent)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • Document Processor (com.sn_doc_processor)
    • Document Templates (com.sn_doc)

    • Service Applicant Program Management (com.sn_svc_appl_pgrm_mgmt)

      • Planning Item Core (com.sn_align_core)
      • Planning Attributes Core (com.sn_plng_att_core)
      • Milestones (com.sn_milestones)
      • Resource Management (com.snc.resource_management)
      • Portfolio Planning (com.sn_align_ws)
      • Strategic Planning (com.sn_apw_advanced)
      • Service Applicant Information (com.sn_svc_appl_info)

    Plugins installed with Social Benefits Playbook

    The following plugins are installed with the Social Benefits Playbook (com.sn_gsm_social_benefits):
    • Policy as Code Engine UI (com.sn_pace_builder)
    • Policy as Code Engine (com.sn_pace)
    • Expanded Model and Asset Classes (com.sn_ent)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • Document Processor (com.sn_doc_processor)
    • Service Applicant Information (com.sn_svc_appl_info)

    Plugins installed with License and Permit Playbook

    The following plugins are installed with the License and Permit Playbook (com.sn_gsm_lic_prmt):

    • Document Templates (com.snc.document_templates)
    • Expanded Model and Asset Classes (com.sn_ent)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • Document Processor (com.sn_doc_processor)
    • Service Applicant Information (com.sn_svc_appl_info)

    Plugins installed with Information Request Playbook

    The following plugins are installed with Information Request Playbook (com.sn_gsm_info_req):

    • Document Management (com.snc.platform_document_management)
    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)

    Plugins installed with Service Request Playbook

    The following plugins are installed with Service Request Playbook (com.sn_gsm_srvc_req):

    • Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
      • Customer Service Case Types (com.snc.csm_case_types)
      • Customer Service Install Base Management (com.snc.install_base)
      • Agency Support Model (com.sn_agency_support_model)
      • Customer Service Portal (com.glide.service-portal.consumer-portal)
    • Playbooks for Customer Service Management (com.sn_csm_playbook)
    • (Optional) Geo Map (sn_geo_map)

    Plugins installed with ServiceNow Otto for Public Sector Digital Services (PSDS)

    The following plugins are installed with ServiceNow Otto for Public Sector Digital Services (PSDS) (com.sn_psds_gen_ai):

    Now Assist Platform (com.sn_genai_platform)

    Optional Plugins available for Public Sector Digital Services and related apps

    Geo Map (sn_geo_map) for Service Request Playbook