Enable HTML Sanitizer within Virtual Agent [Updated in Security Center 1.3 and 1.5]

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Use the com.glide.cs.html.sanitizer.enabled property to enable HTMLSanitizerService.

    This property controls the whether the HtmlSanitizerService is enabled. If com.glide.cs.html.sanitizer.enabled is not set to true, then a Stored Cross-Site Scripting (XSS) attack is possible in the VA web client.

    More information

    Warning:
    This is a safe harbor property, meaning the value can't be altered once it's changed. It is non-revertible.
    Attribute Description
    Property name com.glide.cs.html.sanitizer.enabled
    Configuration type System Properties (/sys_properties_list.do)
    Category Validation, sanitization, and encoding
    Purpose Prevents application against cross site scripting and HTML injection attacks.
    Recommended value true
    Default value true
    Security risk rating 8
    Functional ImpactThis remediation enforces HTML-output encoding mechanism before the user data is rendered back to the user. If customer has any customization that involves rendering of the HTML attribute or content data, then there is a functionality impact.
    Security risk (High) User input should be securely treated when the data is being stored and processed on the application. This reduces client-side cross-site scripting attacks by output encoding the data.

    To learn more about adding or creating a system property, see Add a system property.