Users

View the trend line for total users (active and inactive) and their activity on the ServiceNow AI Platform.

The Users overview section displays the trend line for total users (active and inactive) and their activity on the ServiceNow AI Platform.

Below is an explanation of the type of users:

• Total users: Total count of users on your instance.
• Active users: Total number of users who initiated sessions on your instance.
• Inactive users: Users who have not recently logged into your instance.
• Inactive users who are not locked out: Users who have not recently logged in but still have access to their account.
• New users: Users who have recently been added to your instance.
• Successful logins: Users that have successfully logged in.
• Failed logins: Unsuccessful login attempts.
• External logins: Authentications that uses a 3rd party.
• Local logins not protected by MFA: Logins that do not use MFA.
• Users not logged in since last month: Users that have not logged in the last 30 days.
• Users not logged in since the last 6 months: Users that have not logged in the last 6 months.
• Users not logged in since the last 1 year: Users that have not logged in the past year.
• Need to reset password: Users that need to reset their password.
• Password reset failures of the users: Number of password failures per user.

Select the card to view additional details.

Select the +Create task button to create a Security Task related to a metric. For details on Security Tasks, see Security Tasks.