Create KBA answers

Create knowledge-based answers for the preconfigured security questions to confirm the user's identity.

Before you begin

Role required: auth_factors_admin

Procedure

1. Navigate to All > Authentication Factors > Knowledge Based Factor > Answers.
2. Select New on the Knowledge Based Answers page.
3. Specify the following fields on the form:

   Table 1. Knowledge Based Answers

   Field	Description
   Description	Define a description for the answer. Example: Business Phone Number.
   Application	Global application scope is selected by default.
   Answer Table	Select the answer table. Note: The selected table should have a field referenced to the sys_user table.
   User Column	Select the field. Note: The User Column must reference the sys_user table. Example: Sys ID.
   Answer Column	Select the answer column from the Available list. Example: Business phone.

   Figure 1. Knowledge Based Answer

   

4. Select Submit.

Result

You're redirected to the Knowledge Based Answers list view. Verify if your answer is successfully added.

Figure 2. Knowledge Based Answers - list