SCIM Troubleshooting

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Common error scenarios integrating with SCIM.

    Invalid Rest API URL

    Action: Enter valid API URL. Would be able to cross check the REST API URL in the REST API Explorer.

    No Redirect URL is set in ServiceNow instance

    Action: Enter valid Redirect URL for SCIM OAuth entity in ServiceNow. Enter redirect URL while configure OAuth entity in ServiceNow.

    When Redirect URL is different than the request

    Action: ‘redirect_url’ provided in ‘Authorization Endpoint’ should be same as the OAuth entity configured in ServiceNow.

    Note:

    This error occurs when there is a mismatch between Azure ‘Authorization Endpoint’ and ServiceNow ‘Redirect URL’

    When an invalid client secret is passed

    Action: Value entered in ‘Client Secret’ should be same as the OAuth entity configured in ServiceNow.

    When an invalid ‘ClientId’ passed in Azure ‘Authorization EndPoint’

    Action: Value entered for ‘client_id’ parameter in ‘Authorization Endpoint’ has to be same as OAuth entity configured in ServiceNow.