User Trails

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Displays audits of users in the ServiceNow® instance.

    User Trails display identity attribute changes, role membership changes, and group membership changes for a user.

    To access User Trails, navigate to All > System Security > Identity and Access Audit > User Trails. The User Trails page is displayed with the following information.

    Table 1. User Trails
    User Name Name of the user.
    User Sys id Details about the User sys_id for the audited record.
    Source Table Details about the Source Table where the audit was performed.
    Action Describes the audit action.
    Created By The user who made the change.
    Created The time and date the audit was performed.
    User Trails