Block rooted or jailbroken mobile devices

Secure your instance by preventing unauthorized access from jailbroken devices.

Use the glide.sg.allow_rooted_jailbroken_device property to secure your instance from unauthorized access by jailbroken devices. If a user tries to authenticate into an instance using a mobile app while this property is set to false, they receive the following alert: This device appears to be jailbroken and cannot be used to access this instance. Please contact your ServiceNow Administrator. The app is frozen while the alert message is displayed, and the only way to dismiss this message is to select Log out. If this property is set to true users authenticate into an instance using a jailbroken device.

More information

Attribute	Description
Configuration name	glide.sg.allow_rooted_jailbroken_device
Configuration type	System Properties (/sys_properties_list.do)
Data type	boolean
Recommended value	false
Default value	false
Category	Malicious code
Security risk	Severity score: 4.5 CVSS score: Medium Security risk details: The lack of security on jailbroken devices makes them a prime target by bad actors. Having unauthorized entities accessing corporate data can weaken the security posture of a corporate network.
Dependencies and prerequisites	None
References	Access control