MFA metrics dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The MFA metrics dashboard shows information on your instances multi-factor authentication configuration. Use the dashboard to ensure your MFA configuration meets your security standards.

    Required ServiceNow AI Platform roles

    security_dashboard_user or admin, needed to view the PCI compliance score dashboard.

    Access the MFA metrics dashboard

    To open the dashboard, navigate to System Security > Instance Security Center. From the instance security center, click Metrics in the header, then select MFA Metrics.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use
    Security dashboard user (security_dashboard_user) Continually monitor and manage instance security compliance.
    Admin (admin) Continually monitor instance security compliance to detect and respond to security threats.

    Indicators

    Users Enrolled for MFA
    Displays the total number of users on the instance enrolled in MFA . Click to open the Analytics hub for more detail.
    Users using MFA Bypass
    Displays the total number of users using MFA bypass . Click to open the Analytics hub for more detail.

    Data visualizations

    Title Type Source table Description
    High Privilege MFA Users BarBar chart
    MFA User Trend Trend chart

    Trend