Enable SNC access control plugin [Updated in Security Center 1.3]

Activate the SNC Access Control (com.snc.snc_access_control) plugin to control access to your instances by Customer Service and Support personnel.

Prevent ServiceNow Customer Service and Support personnel from accessing the instances without your express permission by enabling the SNC Access Control (com.snc.snc_access_control) plugin. Although all access to your instance is audited, you may prefer to control this access. This access method is fully auditable and tracked.

Note:

Other authorized ServiceNow Operations personnel, in their capacity to support and manage the product, are required to perform administrative actions on the underlying infrastructure. Enabling this plugin may affect support service levels and the Availability SLA. Availability SLA is then measured from the time that Support staff personnel are granted access to your instance.

Enable the SNC Access Control (com.snc.snc_access_control) plugin to restrict access to your instance without your express permission. For more details on this feature, see ServiceNow access control. For activation information, see Activating ServiceNow access control

More information

Attribute	Description
Plugin Name	com.snc.snc_access_control
Configuration type	System Definition > Plugins
Category	Access control
Purpose	Prohibits Customer Service and Support employees from accessing the instance
Recommended value	Active
Default value	None. This is a plugin, not a Glide property, so there is no default value. The plugin is not installed by default.
Role required	The customer administrator can't activate this plugin. It must be explicitly requested because it requires elevated privileges to activate the plugin.
Security risk rating	3.3
Functional impact	If this plugin is inactive, all Customer Service and Support employees can access the customer's instance. Enabling the plugin enables the customer to restrict access to authorized Customer Service and Support employees only.
Security risk	(High) Unnecessary exposure of instance access to wider group of people.
References	ServiceNow access control

Steps to configure

1. To request the plugin, follow the steps in Activating ServiceNow access control. Customers must request the SNC Access Control plugin (com.snc.snc_access_control) from HI.
2. To enable SNC access control, follow the steps in Configuring ServiceNow access control. Configure an access control record to specify one or more Customer Service and Support employees that have permission to log in your instance.