Configure push notification (Okta Verify)

Configure Okta Verify to receive push notifications for secure and convenient identity verification.

Before you begin

Role required: auth_factors_admin

The push notification authentication factor on Okta must be enabled. To learn more, see Okta Support Center.

Note:

• Currently, only Okta Verify is supported for push notifications with ServiceNow AI voice agents.
• The users must have the Okta Verify app installed and configured on their phones.

Procedure

1. Log in to your Okta admin account.
2. Navigate to Security > API.
3. Select Tokens.

   Figure 1. Okta Admin Console

   

4. Select Create token to create token and copy its value.

   For example, O0EYJEm|b34aYViOYaav3KnqxsItV_mPI9_p2N46Cc.

5. On the instance, open the Connection & Credential Alias record.

   For example, <instance_url>/sys_alias.do?sys_id=692e16a0ffb72210d487ffffffffff1b.

   Figure 2. Connection & Credential Alias new record

   

6. Select New under the Connections tab.
7. Specify the following field on the HTTP(s) Connections form.
   • Name
   • Connection alias
   • Connection URL

   Figure 3. HTTP(s) Connections details

   

8. Select the Search icon next to Credentials to add new API Key Credentials.

   Figure 4. API Key Credentials selection

   

9. Specify the Name and API Key on the API Key Credentials form.
   Note:

   The API key should be prefixed with ‘SSWS'. If the copied token value is 00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ you must provide the value as SSWS 00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ.

   Figure 5. API Key Credential details

   

10. Select Submit to submit the API Key Credentials.
11. Select Submit on the Connection record.

    Figure 6. HTTP(s) Connections record completion