Map KBA questions to answers

Create knowledge-based questions and answer mapping to confirm the user's identity.

Before you begin

Role required: auth_factors_admin

Procedure

1. Navigate to All > Authentication Factors > Knowledge Based Factor > Question Answer Mappings.
2. Select New on the Knowledge Based Question Answer Mappings page.
3. Specify the following fields on the form:

   Table 1. Knowledge Based Question Answer Mappings

   Field	Description
   Question	Select the question that you would like to map with the answer. Example: What is your business phone number?
   Application	Global application scope is selected by default.
   Answer	Select the answer for mapping to the question. Example: Business Phone Number.

   Figure 1. Knowledge Based Question Answer Mapping

   

4. Select Submit.

Result

You’re redirected to the Knowledge Based Question Answer Mappings list view. Verify if your mapping is successfully added.

Figure 2. Knowledge Based Question Answer Mappings - list