Setting ad hoc locations in work orders and work order tasks

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Field Service with Service Locations feature adds options to provide an ad hoc location when creating a work order or work order task on ServiceNow AI Platform, Agent Workspace, or Customer Service Portal.

    If you do not want to use the auto-populated location in the Location field when creating a work order or work order task, you can add an ad hoc location. The default validation option for service locations determines whether you can use the Google map (Using map) or enter the address manually (Without map or No validation). For more information, see Set the default validation option for service locations.

    Table 1. Methods to add ad hoc location in work order or work order task
    Method Action
    Google map

    The address information is entered in the text field or by dragging and dropping the marker. The fields auto-populate based on the address entered in the search field on a map.

    The Google Maps API key or client ID must be set in order to use the Google Maps API for Business. For more information, see Set up Google Maps API.
    Without Google map

    The address information is entered in the required fields. The Latitude and Longitude fields are grayed out and cannot be edited when the default validation option has been set to Without map.

    Note:
    If the default service location validation option has been set to Without map, the address will be validated using global.ServiceLocationAddressValidationExtPoint . If the option has been set to No validation, the address will not be validated.