Using Field Service Crew Operations

Use Field Service Crew Operations to assign the same set of resources repeatedly to the tasks that requires a crew to work on them.

• Assign work order tasks to crews
  Assign crews to work order tasks that require a group of agents to work on them.
• Managing crew tasks using the Now Mobile Agent application
  After the dispatcher dispatches work order tasks to a crew, tasks are sent to the assigned members of the crew, which includes the crew leader.
• Add a resource to a crew task
  Add resources that aren't part of a crew, like agents or pieces of equipment, if you realize they're required after the task has been created.
• Add resource requirements for a work order task
  Add the resources needed to complete a crew work order task, such as necessary agent skills or equipment items, to avoid delays after the task is assigned.
• Change the time that an agent worked on a crew task
  Update the time that an agent spent on a crew task if they spent more or less time on the task than the rest of the crew.

Related concepts

• Using Dispatcher Workspace for crew operations
• Managing crew tasks using the Now Mobile Agent application