Configuring Workforce

Configure Workforce to view agent schedules, create personal events, and view tasks on a map.

The CSM/FSM Configurable Workspace includes Workforce, which is a centralized workspace for essential tools such as the Team Calendar, Map, and Agent Location History Map. This integration allows for access and management of team schedules, geographical data, and historical agent movements, all from one location.

You can configure the team calendar to select which event types are visible.

• Configure event types to appear on the Team calendar
  Customize the team calendar by configuring which event types are displayed. This control ensures that only relevant events appear, tailored specifically to the team's needs.