Reschedule an appointment from the portal

Reschedule a service appointment from either the Customer or the Consumer Service Portal.

Before you begin

Role required:

About this task

The details for the scheduled appointment appear on the work order form. Access the appointment information by selecting the appointment from the list of upcoming appointments or by going directly to the work order.

Note:

An appointment cannot be rescheduled if the current time is within the reschedule/cancel window specified in the service configuration.

Procedure

1. In the portal header, click Support > Appointments to display the Appointment Listing page.
2. Click Upcoming to view a list of upcoming appointments.
3. Select the appointment to reschedule.
   This opens the work order for the selected appointment.
4. Click the Appointment field to open the Select Appointment pop-up window.
   The Select Appointment pop-up window displays the day or week of the current appointment and highlights the selected time slot.
5. Select a different day and appointment time slot and then click Select.
   The Appointment field displays the new date and time.

   Information about the rescheduled appointment is noted in the Activities field on the work order. This information includes the original appointment window, the rescheduled appointment window, and the user who made the change.

   The user receives a confirmation email that the appointment has been rescheduled.

Result

The customer receives SMS and email notification that their appointment is rescheduled.