View work order details from a change request using the CSM Configurable Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View or track the progress of a work order in the associated change request from CSM Configurable Workspace.

    Before you begin

    Enable the activity function using the ChangeWorkOrderIntegration extension point. For more information, see Using an extension point to synchronize work orders with change requests.

    Role required: itil, wm_admin, and sn_change_read

    About this task

    ITIL agents can view the progress of a work order directly from a related change request. The change request tracking is updated whenever the following updates are made to the work order or related work order tasks:
    • Work notes added to the task
    • State of the task is updated

    Procedure

    1. Log in to CSM Configurable Workspace.
    2. Click the List icon (List icon.).
    3. In the Lists panel, navigate to Change > All
    4. Open the change request for which you want to track the progress.
    5. Click the Details related list.
    6. View the work order progress in the Activity section.