Track the current location of agents from email or SMS notifications
Track the current location of agents and their estimated time of arrival through email or SMS notifications.
Before you begin
Role required: sn_customerservice.customer and sn_customerservice.consumer
About this task
A link is sent through email or SMS notifications to track the current location of agents and their estimated time of arrival. An email or SMS notification for tracking agents include work task information, such as task number, information about the agent coming to perform the task, estimated time of arrival, and a link that enables you to track the agent.
Procedure
- Open the SMS or email notification.
- Select the link provided in the notification to track the agent.
- If the login page for the Customer or Consumer Service Portal displays, log in.