Change the time that an agent worked on a crew task

Update the time that an agent spent on a crew task if they spent more or less time on the task than the rest of the crew.

Before you begin

Role required: wm_admin, wm_manager, wm_dispatcher, wm_crew_moderator.

About this task

When you edit the Actual work start or Actual work end values, the Work duration and Actual work duration update for the agent.

Procedure

1. Navigate to All > Field Service > Manager > Work Order Tasks.
2. Select the complete work order task for which you want to change an agents time.
3. In the Task Assignees tab, select the Resource type on the name of the agent you want to edit the time worked for.
4. Update the Actual work start or Actual work end.
5. Select Update.