View details for recorded conference calls

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View details for a recorded Zoom and Microsoft Teams meetings initiated from the Now Agent mobile application by accessing the associated conference record for work order task.

    Before you begin

    Role required: admin, wm_dispatcher, wm_manager, and wm_agent

    About this task

    You can access recorded Zoom and Microsoft Teams meetings details from conference record of a particular work order task.

    Procedure

    1. Navigate to All > Field Service Management > Work Order > All Work Order Tasks.
    2. Open a work order task from the list.
    3. Click the Conferences related list in the Work Order Task form.
    4. Review the details from the Conference list.
      • To review the Zoom meeting details, open a Zoom recording.
      • To review the Microsoft Teams meeting details, open a Microsoft Teams recording.