Install Field Service Management Virtual Conferencing Integration

You can install the Field Service Management Virtual Conferencing Integration application (com.snc.fsm_vci) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
• Field Service Management Virtual Confering Integration requires the following plugins. Ensure that these plugins are activated before you install Field Service Management Virtual Conferencing Integration.

  Required ServiceNow plugins

  Notify (com.snc.notify)

  Provides support for SMS and voice channels on the platform. For more information about activating Notify, see Activate Notify.

• Field Service Virtual Conferencing Integration requires the following ServiceNow Store applications. Ensure that these applications are installed before you install Field Service Management Virtual Conferencing Integration.

  Required ServiceNow Store applications to integrate Zoom

  Zoom Spoke

  Integrate the Zoom account of your company with your ServiceNow instance. For ServiceNow Store installation steps, see Install a ServiceNow Store application.

  Notify Zoom Connector

  Associates the Notify communication channel with Zoom meetings. For ServiceNow Store installation steps, see Install a ServiceNow Store application.

  Required ServiceNow Store applications to integrate Microsoft Teams

  Notify Connector for Microsoft Teams

  Manage and initiate a Microsoft Teams meeting directly from a task. For ServiceNow Store installation steps, see Install a ServiceNow Store application.

  Microsoft Teams Communication Spoke

  Manage groups calls and meetings in Microsoft Communications account from your ServiceNow instance. For ServiceNow Store installation steps, see Install a ServiceNow Store application.

Role required: admin

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Field Service Management Virtual Conferencing Integration application (com.snc.fsm_vci) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

   Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

3. In the Application installation dialog box, review the application dependencies.

   Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Field Service Management Virtual Conferencing Integration.

4. Select Install.