Widget library

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Widget library

    The Widget library in ServiceNow's Service Portal provides a collection of base system widgets that customers can use directly or clone to customize according to their business requirements. Base system widgets are read-only to ensure customers receive future updates; however, cloned widgets become custom and do not receive these updates. This library is dynamic and continually expanded, so it does not represent a complete list of all available widgets.

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    Key Features

    • Base System Widgets: Ready-to-use widgets for common functions like announcements, approvals, navigation, and user profile management.
    • Customizable by Cloning: Ability to clone widgets for customization, balancing flexibility with update management.
    • Widget Categories: Includes various widget types such as Service Catalog, Knowledge Management, Service Status, configuration and layout tools, lists, forms, and advanced search capabilities.
    • Configuration: Widgets can be configured through instance options to tailor their behavior and appearance in the Service Portal.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage this library to rapidly build or enhance their Service Portal experiences. Using base widgets ensures stability and ongoing improvements, while cloning allows for tailored functionality when specific business needs arise. The comprehensive range of widgets supports diverse scenarios, from catalog management and knowledge articles to service status monitoring and advanced search features.

    To manage and configure widgets effectively, customers should review widget instance options and explore custom widget development if needed.

    You can use base system widgets as-is in your Service Portal or clone them to suit your own business needs.

    Note:
    Base system widgets are read-only so you can benefit from future updates. To make changes, you can clone base system widgets. However, cloned widgets are considered custom and don't benefit from future updates to the widgets they were cloned from. To learn more about cloning or creating widgets, see Developing custom widgets.

    Due to the ever-changing number of widgets that exist at any given time in Service Portal, this widget library is not a definitive list. You can find more widget descriptions as they become available. To view and configure the instance options for a widget, see Configure widget instances.

    Example widgets

    Service Catalog widgets

    Knowledge Management widgets

    Service Status widgets

    Service Portal configuration widgets

    List and form widgets

    Search widgets