Guided Tours dashboard
Summarize
Summary of Guided Tours dashboard
The Guided Tours dashboard in ServiceNow Yokohama provides detailed statistics on the usage and effectiveness of Guided Tours within your instance. Accessible via Guided Tour Designer > Guided Tours Overview, this dashboard helps you monitor user engagement and analyze tour performance to optimize Guided Tours for better adoption and success.
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User Engagement
The User Engagement tab offers insights into how users interact with Guided Tours daily. It includes widgets that track:
- Tour Views: Number of times Guided Tours are viewed per day.
- Tours Completed: Number of tours completed by users each day.
- Unique Users Views: Count of individual users viewing tours daily.
- Unique User Completion: Count of distinct users completing tours per day.
- Daily Engagement: Trends and patterns of overall user engagement over time, with options to save graphs as PNG or JPEG.
- Disengaged Users: Number of users who disabled the auto-launch feature, indicating users who prefer not to engage with tours.
These metrics can be filtered interactively by guided tour type (Platform, Service Portal, Custom) and specific tours, allowing you to tailor your analysis.
Tour Statistics
The Tour Statistics tab focuses on the performance and outcome of Guided Tours, showing detailed data such as:
- Tour Views: Breakdown of views categorized as abandoned, completed, dismissed, or failed over time, with clickable graphs for deeper insight.
- Tour Completions: Total completions across tour types and individual tours.
- Tour Failures: Number of tours that failed, helping identify problematic tours.
- Top 10 Lists: Rankings of tours by completions, failures, and dismissals, enabling quick identification of the most and least effective tours.
Interactive filtering allows you to analyze trends by specific guided tour types and individual tours.
Practical Use for ServiceNow Customers
By leveraging the Guided Tours dashboard, you can:
- Monitor active user engagement and identify which tours are most effective or problematic.
- Understand user behavior, including disengagement, to improve tour design and delivery.
- Make data-driven decisions to enhance user onboarding and training experiences within your ServiceNow instance.
The Guided Tours Overview dashboard provides statistics related to guided tour usage.
To access the Guided Tours dashboard, navigate to . The dashboard has two tabs:
- User Engagement: Shows the number of users actively working with Guided Tours and trends over time.
- Tour Statistics: Shows trends and patterns for user engagement so you can analyze tour completions and tour failures and build more successful tours.
You can view reports by selecting options in the interactive filter based on the guided tour type (Platform, Service Portal, and Custom) and the guided tours present in the instance. The statistics provided in the User Engagement and Tour Statistics tabs change based on the options selected in the interactive filter.
User Engagement
| Widget | Description |
|---|---|
| Tour Views | Number of user views of guided tours per day. |
| Tours Completed | Number of tours completed by users per day. |
| Unique Users Views | Number of individual users viewing guided tours per day. |
| Unique User Completion | Number of individual users who have completed guided tours per day. |
| Daily Engagement | Trends and patterns of user engagement with guided tours per day over a period of time. You can save this graph in PNG or JPEG format by hovering over the graph and choosing the relevant format from the context menu. |
| Disengaged Users | Number of users who disabled the auto launch feature for the guided tour per day over a period time. You can see the number of viewers not interested to look at the guided tours while using the application. You can save this graph in PNG or JPEG format by hovering over the graph and choosing the relevant format from the context menu. |
Tour Statistics
The Tour Statistics tab displays a list of tours sorted by context. The tab has the following widgets.| Column | Description |
|---|---|
| Tour Views | Number of tour views abandoned, completed, dismissed, and failed over a period of time. Click the related color in the bar graph to view further details. |
| Tour Completions | Number of tours completed across Guided Tour Types and Guided Tours over a period of time. Click the related color in the bar graph to view further details. |
| Tour Failures | Number of tours failed in Guided Tour Types and Guided Tours over a period of time. Click the related color in the bar graph to view further details. |
| Top 10 Tour Completions | Number of completed tours by tour name. |
| Top 10 Tour Failures | Number of failed tours by tour name. |
| Top 10 Tour Dismissals | Number of dismissed tours by tour name. |