Service Portal properties

Service Portal properties control aspects of the portal experience for admin and end users.

The most commonly used Service Portal properties are set on the Service Portal properties page. Some less commonly used properties are available only from the System Properties [sys_properties] table.

You can access the properties listed in the following table by navigating to All > Service Portal > Properties.

Table 1. Service Portal page properties

Property	Description
Default 404 page (page ID or sp_page sys_id) for Service Portal glide.service_portal.default_404_page	Set the default page that your users see whenever a page can’t load properly. Type: string Default value: 404 Learn more: Assign a default error page The string must match the name of the page exactly.
Show a message to admin users in Service Portal pages if a browser error is encountered glide.sp.show_console_error	Type: true | false Default value: true
Maximum number of stream entries displayed in Service Portal (activity widget, conversation widget, and so on) glide.service_portal.stream_entry_limit	Limit the number of entries users can see in the ticket conversation widget. Users only see the most recent entries and can’t go further back in the history than the maximum allowed amount. Type: integer Default value: 100
Duration (in seconds) info and error messages persist in the Service Portal before auto-dismissal glide.service-portal.notification_timeout.seconds	Set the duration in seconds that non-critical notifications remain on the screen before they are auto-dismissed. If set to 0, messages do not auto-dismiss and require that a user close them. Type: integer Default value: 5 Critical notifications should be tagged with the sn-sticky-notification HTML class attribute to prevent them from being automatically dismissed. If the glide.ui.accessibility preference is enabled, messages don’t auto-dismiss, regardless of the system property value. To set this preference, see Enabling accessibility features.
Default sort order for announcements glide.service_portal.announcement.default_sort_order	Define the sort order for banner announcements. Type: choice list Default value: Start Date Descending Options include: Start Date Ascending: The oldest start date appears first. Start Date Descending: The most recent start date appears first. End Date Ascending: The oldest end date appears first. End Date Descending: The most recent end date appears first.
Enable debug runtime information glide.sp.debug	Controls whether the Angular.js flag $compileProvider.debugInfoEnabled is set to true or false. This option allows debug runtime information in the compiler, such as adding binding information and a reference to the current scope on to DOM elements. This property is turned off by default to improve performance on the instance. Type: true | false Default value: false

If user criteria [com.glide.service-portal.user-criteria] is enabled, the following properties also appear in the Service Portal properties page:

Table 2. User criteria properties

Property	Description
Enable use of User Criteria records instead of Roles fields for Service Portal entitlements glide.service_portal.user_criteria_enabled	Define permissions for Service Portal widgets, widget instances, pages, and search sources. Type: true | false Default value: true More information: User criteria for Service Portal
List of roles (comma-separated) that bypass User Criteria validation in Service Portal glide.sp.entitlement.override	Allow users with a specific role to see any page, widget, widget instance, or search source regardless of user criteria. Type: string Default value: admin

You can access the properties listed in the following table in the System Properties [sys_properties] table.

Table 3. Service Portal system properties

Property	Description
glide.service_portal.enable_acls_for_encoded_query_in_list	Option to always enforce read ACLs for filter conditions specified in Simple List widget instances. If false, the Enforce field-level Read ACLs on Filter query terms option in Simple List widget instances determines whether to enforce the ACLs. Type: true | false Default value: true For more information, see Simple List widget.
glide.service_portal.enable_human_readable_urls	Option to allow configuring human readable keywords in portal page URLs for the instance. Type: true | false Default value: true For more information, see Add human readable keywords to page URLs.
glide.service_portal.enforce_cross_scope_check_in_form	Option to enforce validating cross-scope privileges to a table when the form widget fetches data from a table. Type: true | false Default value: true For more information, see Form widget.
glide.service-portal.notification.threshold	Specify how many notifications should appear before users have the option to clear all notifications at once. Type: integer Default value: 5
glide.service_portal.sso.early_redirect.portals	Redirects users to the SSO Identify Provider (IdP) login page without first redirecting them to the portal login page. Provide a comma-separated list of portal suffixes. Note: If your portal uses a customized version of the Login widget, you must update the sp_sso_early_redirection UI macro as needed to redirect users to the SSO Identify Provider (IdP) login page without trying to load the portal page first. Type: String Default value: None For more information, see Single sign-on, logins, and URL redirects.
glide.sp.portals.language_selector_enabled	Allows any user to choose and view content in their preferred language. This property contains a list of portal sys IDs separated by commas. By default, the sys IDs for the Knowledge (/kb), Customer Support (/csm), and Customer Service (/csp) portals are included. For any portal specified, the language selector appears in the portal header if any languages are installed and active on the instance in addition to English. Type: string Default value: 2086b814c3221200f3897bfaa2d3aea8,89275a53cb13020000f8d856634c9c51,45d6680fdb52220099f93691f0b8f5ad For more information, see Enable a language selector in portal headers.
glide.sp.starting.page.ignore.list	Ignores intermediate pages used during SSO authentication in order for users to be directed to their starting page rather than an intermediate page. Provide a comma-separated list of page IDs. Type: String Default value: login_with_sso,idp_disco
glide.sp.theme.parse_scss	Option to allow compiled SCSS files to be loaded as links to improve repeat page view performance. If set to false, SCSS files are included inline in the page HTML instead. Type: true | false Default value: true
sp_allow_perf_debug_option_for_portals	Specify the portals to evaluate using the Performance Analyzer by providing a comma-separated list of portal suffixes. For users with the sp_admin or admin roles, the Performance Analyzer icon () appears on pages in the specified portals. Type: String Default value: sp For more information, see Evaluate the performance of a portal page.