Supporting information for ServiceNow Otto for Telecommunications, Media, and Technology (TMT)

Get a quick overview of the important information that is related to the ServiceNow Otto for ServiceNow Otto for Telecommunications, Media, and Technology (TMT).

Supported versions

ServiceNow Otto for TMT is supported starting with Xanadu.

Supported user interfaces

ServiceNow Otto for TMT application includes the skills that are listed in the following table.

Table 1. ServiceNow Otto for TMT supported interfaces

CSM/FSM Configurable Workspace	Service problem case sentiment analysis Comprehensive summary of linked records Deadlock letter draft generation Resolution notes generation for ADR Service problem case summarization Resolution notes generation Test summarization Knowledge generation Account onboarding case summarization Engagement record summarization Touchpoint record summarization Customer service summary Customer play summarization Internal play summarization Success initiative summarization Risk signal and issues summarization Remote Hands Case Summary
Core UI	Service problem case summarization Test summarization Knowledge generation Account onboarding case summarization Engagement record summarization Touchpoint record summarization Customer play summarization Internal play summarization Success initiative summarization Mapping assist Risk signal and issues summarization Remote Hands Case Summary

Application information

Activate the ServiceNow Otto for TMT (sn_tmt_gen_ai) store app to use the service problem case summarization skills and to generate case resolution notes.

This store app has the dependency on Customer Service Problem Management.

Activate the applications in the following order:

1. Customer Service Problem Management
2. ServiceNow Otto for TMT

For more information, see Configuring ServiceNow Otto for Telecommunications, Media, and Technology (TMT).