Activate Group Action Framework for ServiceNow Otto for Sales CRM for Telecommunications

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Group Action Framework (GAF) to enable Now Assist AI agents to collect information about the related records across your instance.

    Before you begin

    Select the ServiceNow Otto for Sales CRM for Telecommunications application scope.

    In the Request definitions, select Index All Tables.

    In the request_characteristic, select Index All Tables.

    Role required: admin

    Procedure

    1. Navigate to All > AI Admin Hub > AI Skills > Customer > TMT.
    2. In Group & Action - Sales and Order Management for Telecommunications, select Activate skill.
    3. Optional: On the Group & Action - Sales and Order Management for Telecommunications form, change the values by selecting Edit.
    4. Select Save and continue.
    5. On the Review and activate tab, select Done.

    Result

    GAF is activated on your instance for the ServiceNow Otto application and can be used by AI agents to find related records.