Data Center and Network Asset Management

  • Release version: Australia
  • Updated June 23, 2026
  • 2 minutes to read

    • Data Center and Network Asset Management delivers end-to-end lifecycle management across all data center assets to increase visibility, reduce downtime, maximize usable life, and minimize risk.

    Organizations depend on private data centers for trading systems, network infrastructure, protected patient data, AI research, government IT, and mission-critical applications. As these environments grow in complexity, the cost of fragmented management compounds. Teams lose track of capacity, miss compliance windows, and struggle to demonstrate the value of infrastructure investment.

    Data Center and Network Asset Management enables organizations running private data centers to eliminate operational uncertainty and take decisive action. Built on the ServiceNow AI Platform, the application delivers end-to-end lifecycle management across all data center assets—from initial planning and acquisition through decommissioning and disposal—on a single platform.

    Figure 1. Data Center and Network Asset Management capability overview
    Data Center and Network Asset Management capability

    Key benefits

    Consolidating datacenter management on the ServiceNow AI Platform provides the following benefits:

    • Potential annual cost savings through improved asset utilization and reduced unplanned downtime.
    • Complete, real-time capacity visibility across power, space, cooling, and bandwidth for proactive planning and faster deployment.
    • Compliance confidence through automated tracking and on-time retirement of end-of-life assets.
    • AI factory readiness for planning and operating AI infrastructure and feeding contextual data to the ServiceNow AI Control Tower.
    • Financial transparency for private datacenter workloads, aligned to cloud reporting standards.
    • Comprehensive Environmental, Social, and Governance (ESG) reporting covering energy consumption, carbon footprint, and responsible e-waste management across the full hardware lifecycle.

    Capabilities

    Data Center and Network Asset Management addresses data center management across the complete asset lifecycle through the following built-in capabilities:

    • Plan and Build: Supports data center construction, consolidation, and decommissioning.
    • Visualization: Provides rack views, a mobile application with paper, repair, and maintenance tasks, and floor mapping.
    • Work Management: Schedules rounds, repair, and installation work efficiently and safely.
    • Service Improvement: Converts lessons learned into workflow automation to optimize total cost of ownership (TCO).
    • Critical Environment: Automates routine maintenance, calibration, and refresh tasks to help avoid outages.
    • Data Center Inventory: Uses mobile scanning to reduce lost or stolen assets, accelerate inventory cycles, and improve audit readiness.
    • Return Merchandise: Processes stock and inventory levels and maps tasks for picking, shipping, and returning assets.
    • Data Center Lifecycle: Tracks assets through purchase, receiving, deployment, location, maintenance, calibration, and TCO.

    Applications

    The solution combines purpose-built applications for the telecom, media, and technology industry with AI Platform core capabilities to address datacenter management across the complete asset lifecycle.

    Table 1. Data Center and Network Asset Management applications
    Application Value
    Telecommunications Network Inventory Build a digital representation of your physical and logical networks and the services provisioned to your customers.
    Hardware Asset Management Provides advanced workflow, automation, and mobile capabilities to maintain your assets.
    Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) Manage the life cycles of mission-critical facility-based enterprise assets and linear assets for telecommunications networks.

    Additional resources