TMF APIs for TMT

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of TMF APIs for TMT

    ServiceNow® provides implementation of TM Forum (TMF) Open APIs tailored for Telecommunications, Media, and Technology (TMT) industries. These APIs are integrated within ServiceNow’s telecommunications solutions like Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). They enable standardized, seamless interoperability between Business Support Systems (BSS) and Operations Support Systems (OSS), allowing efficient management of key processes and data exchanges.

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    Key Features

    • Product and Service Catalog Management: APIs such as TMF620 (Product Catalog) and TMF633 (Service Catalog) allow creation and retrieval of product and service catalog data, supporting synchronization between external systems and the ServiceNow AI Platform.
    • Order Management: TMF622 (Product Order) and TMF641 (Service Order) APIs provide standardized endpoints to place product and service orders, facilitating order intake from external CPQ/CRM systems.
    • Inventory and Resource Management: TMF637 (Product Inventory) and TMF639 (Resource Inventory) APIs enable management of product inventories and network resources, ensuring accurate tracking and control.
    • Qualification and Quote Management: TMF645 (Technical Service Qualification) checks availability of services/resources prior to order fulfillment, while TMF648 (Quote) manages customer quote data.
    • Service and Trouble Ticket Management: TMF621 (Trouble Ticket) API integrates case, incident, and service problem data to streamline ticket handling across external ticketing and ServiceNow systems.
    • Party Management: TMF632 API supports managing enterprise-related parties such as consumers, accounts, and contacts by interfacing with corresponding ServiceNow tables.
    • Event and Alarm Handling: TMF642 (Alarm Management) and TMF688 (Event Notification Management) APIs manage events and alerts, crucial for monitoring and incident response.
    • Field Service Management: TMF646 (Appointment) API enables appointment booking and availability checking, while TMF697 (Work Order Management) API facilitates creation and management of work orders triggered from orders or cases.
    • Service Test Management: TMF653 API supports creation and retrieval of service test definitions and tests, aiding in problem management workflows.

    Key Outcomes

    By leveraging these TMF APIs, ServiceNow customers can:

    • Achieve standardized integration across telecommunications and technology platforms.
    • Automate and streamline product, order, inventory, and resource management processes.
    • Enhance interoperability between internal ServiceNow modules and external BSS/OSS systems.
    • Improve operational efficiency in service qualification, ticketing, event monitoring, and field service management.
    • Ensure consistent and accurate data synchronization for customer, product, and service information.

    This comprehensive API support empowers customers to build robust, integrated telecom and technology service management solutions within the ServiceNow ecosystem.

    Get the details of ServiceNow® implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.

    ServiceNow® supports multiple TM Forum (TMF) Open APIs through its telecommunications industry solutions, such as Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These APIs enable standardized integrations and help ensure seamless interoperability across Business Support Systems (BSS) and Operations Support Systems (OSS).

    Table 1. TMF APIs
    Application API Description
    Sales CRM for Telecommunications TMF620 - Product Catalog Open API The Product Catalog Open API provides endpoints to create and retrieve product catalogs, product offerings, and product specifications. Use this API to manage product catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF622 - Product Order Open API The Product Order Open API provides endpoints that enable a standardized mechanism for placing product orders. Use this API to receive the Sales/Product Order from external CPQ/CRM.
    Customer foundation TMF633 - Service Catalog Open API The Service Catalog Open API provides endpoints to create and retrieve service specifications. Use this API to manage service catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF637 - Product Inventory Open API The Product Inventory Open API provides endpoints to create and retrieve product inventories. Use this API to manage product inventory information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF641 - Service Order Open API The Service Order Open API provides endpoints that enable a standardized mechanism for placing service orders.
    Sales CRM for Telecommunications TMF645 - Technical Service Qualification Open API The Technical Service Qualification Open API provides endpoints to check the availability of resources and services before submitting orders for fulfillment.
    Sales CRM for Telecommunications TMF648 - Quote Open API The Quote Management API provides endpoints to create, update, and retrieve customer quote data.
    Proactive Service Experience Workflows TMF621 - Trouble Ticket Open API The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case], Incident [incident], and Service Problem Case [sn_sprb_mgmt_case] tables. Use this API to manage ticket information between external ticketing systems and the ServiceNow AI Platform.
    Customer foundation TMF632 - Party Management Open API The Party Management Open API provides endpoints for managing parties with a relationship to the enterprise, like a consumer, account, or contact. Use this API to create, update, and retrieve data from the Consumer [csm_consumer], Account [customer_account], and Contact [customer_contact] tables.
    Telecommunications Network Inventory TMF639 - Resource Inventory Open API The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources. Use this API to manage resources in various network inventory tables.
    Telecommunications Service Operations Management TMF642 - Alarm Management Open API The Alarm Management Open API provides endpoints to create, update, and retrieve data from the Events [em_event] and Alert [em_alert] tables.
    Telecommunications Service Operations Management TMF688 - Event Notification Management Open API The Event Notification Management Open API provides an endpoint to create, update, and delete events from the Events [em_event] table.
    Field Service Management for Telecommunication TMF646 - Appointment Open API The Appointment Open API is a telecommunication API that allows you to interact with the appointment booking application. Use this API to book appointments and search available time slots.
    Field Service Management for Telecommunication TMF697 - Work Order management Open API The Work Order Management API provides endpoints to create, update, and retrieve work orders.This API is exposed by Field Service Management for Telecommunication and used by Sales CRM for Telecommunications and Telecommunications Service Management. It is used to trigger a work order from either an order task or a case task.
    Customer Service Problem Management TMF653 - Service Test Management Open API The Service Test Management Open API provides endpoints to create and retrieve service test definitions and service tests. Use this API to manage service problem management information between external systems and the ServiceNow AI Platform.