Creating and publishing product offering versions

  • Release version: Australia
  • Updated April 16, 2026
  • 2 minutes to read
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    Summary of Creating and publishing product offering versions

    As a product catalog manager, you can create and publish versions of product offerings by combining updated versions of product, service, and resource specifications. Proper versioning is essential to inform your customer service agents about the latest product and service offerings, enabling them to promote upgraded, complementary, or related products effectively.

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    Creating Product Offering Versions

    • Assign version numbers to all affected product, service, or resource specifications and product offering records reflecting the changes.
    • Update product-related data such as characteristics, characteristic options, and product specifications to reflect any engineering changes.
    • Define specification relationships, decomposition rules, and attribute mappings for the new version to ensure accurate configuration.
    • Create the new product offering version and publish it to update your product catalog.
    • Retire or archive outdated or unused specifications and product offerings to keep the catalog current.

    Updates and Validations During Version Creation and Publishing

    When creating a new version for a published product offering, the ServiceNow AI Platform® automatically copies essential product offering details such as product specification, contract terms, charges, descriptions, and various indicators into the new record. It also populates version-specific fields including:

    • Version: The next incremental version number.
    • Display Name: A system-generated name combining the product offering name and version number (editable).
    • Initial Version: The base version name (non-editable).
    • Previous Version: The immediate preceding version name.

    Additional validations are performed upon publishing to ensure data integrity and alignment with updated specification versions.

    As a product catalog manager, you can create and publish the product offering versions that list enhanced products and services that you can offer to your customers.

    Overview of product offering versions

    You create versions of product offerings by combining new versions of product, service, and resource specifications. Proper versioning enables your customer service agents to know what the latest versions of your product and service offering. This information enables you to sell more expensive, complementary, upgraded, or related products to your customers.

    Creating versions of product offerings

    When you create a product offering version, complete these steps:

    1. Create and assign a version number in each of the product, service, or resource specifications or product offering records that are affected by the changes. To reflect the engineering changes that were made to the physical product, edit the following data that is associated with the product offering version:
      • Characteristics
      • Characteristic options
      • Product specifications
    2. Create the required specification relationships, decomposition rules, and attribute mappings for each specification in the new version. To learn more, see Creating and publishing specification versions.
    3. Create the product offering, and then publish it when you update your product catalog.
    4. Retire or archive old or unused specifications, and product offerings. To learn more, see Retiring or archiving versioned specifications and product offerings.

    Updates and validations that are performed when you create and publish a product offering version

    When you create a version for a published product offering, the ServiceNow AI Platform® copies the following data into, or populates, the new product offering record with the following data:
    1. Copies the following fields with these basic product offering details:
      • Product Specification
      • Contract Term
      • Monthly Recurring Charges
      • Non Recurring Charges
      • Description
      • Offering Catalog
      • Distribution Channel
      • Start and End date
      • Product code and Product line
      • Cost to Company
      • Composite, Installation Required, and Location-specific indicators
    2. Populates the following fields with the detailed information that you enter for the new product offering version:
      • Version. The next incremental number appears.
      • Display Name. The display name is the system-assigned concatenation of the product offering name and its current version number. You can overwrite this field.
      • Initial Version. The name of the base version of the product offering appears but can't be changed.
      • Previous Version: The name of the product offering is as it was in the previous version.

    When you publish the updated product version, additional validations are performed on your edits. To learn more, see the Updating and validating copied rules for a new specification version section in Create and publish a specification version.