Create repair orders for hardware assets in the Inventory view

Request repair of hardware assets that are defective or pending repair by creating a repair order in the Inventory view of the Hardware Asset Workspace.

Avant de commencer

Role required: asset

Pourquoi et quand exécuter cette tâche

When you create a repair order from the Inventory view, you must explicitly create a repair order line for the asset that you want to get repaired.

Procédure

1. Navigate to Workspaces > Hardware Asset Workspace > Inventory.
2. Select the Repair orders tab.
3. Create a Repair order.
   1. Select New.
   2. On the form, fill in the fields.
      Remarque :

      The following fields are optional:

      • Assignment group
      • Assigned to
      • Due date
      • Work note

      Tableau 1. Create New Repair order form

      Field	Description
      Stockroom	Stockroom that has assets to be repaired. This field is required.
      Assignment group	Assignment group to which you want to assign the repair order.
      Assigned to	Person from the assignment group who is primarily responsible for the Repair order.
      Due date	Date by which the defective hardware assets should be repaired.
      Work notes	Notes about the repair order.

   3. Select Save.
   • A repair order that's in the Draft stage is created.
   • The Repair order lines tab is displayed next to the Details tab of the repair order.
4. Add repair order lines to the repair order.
   1. Select the Repair order lines tab.
   2. Select Add.
   3. In the Add assets dialog box, select the assets and then select Add.
      Remarque :

      You can add child assets of a pallet asset to the repair order. The asset that you added to the repair order is removed from the pallet automatically.
   For each asset that you added, a repair order line that's in the Troubleshoot stage is created.
5. Select Save.