ITSM Virtual Agent Analytics reference

Reference information for scheduled jobs that collect ITSM Virtual Agent analytics data and scripts that configure topic clustering.

ITSM Virtual Agent data collection jobs

Run scheduled jobs to retrieve data.

To access the jobs, navigate to All > System Definition > Scheduled jobs.

• The [Historical] - ITSM Conversational Analytics scheduled job runs on-demand. Run this job to retrieve historical data for the last six months.
• The [Daily] - ITSM Conversational Analytics scheduled job retrieves daily data. This job automatically runs at midnight everyday.

ITSM Virtual Agent analytics GAF clustering

To configure the Group Action Framework (GAF) to cluster topics and use chat summarization to create topic names, run the Activate topic clustering for Now Assist ITSM dashboard script. Configure Group Action Framework