Configuring Collaboration services

Configure Slack as a communication channel to communicate with the users to work towards the resolution of incidents.

• Install Collaboration services
  You can install the Collaboration services application (sn_tcm_collab_hook) if you have the admin role.
• Setting up Slack for communication
  The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke.
• Configure Slack as a communication channel for a communication task
  Configure Slack as a mode of communication for a communication task to send direct message to the users.
• Create slack channel for an incident
  Create a private or a public slack channel to collaborate with support teams or send a communication to keep stakeholders informed.
• View or join slack channel from an incident
  View all slack channels associated with an incident to know if a required slack channel already exists before you create a new one. You can also import messages from a slack channel.
• Set up slack for a user or group
  Set up slack from an incident to communicate and work together in channels with a user or a group.
• Open slack from an incident
  Open slack from an incident and send message to a user or an assignment group to exchange incident information. You do not need to manually search for a user in slack to send a message.