Configuring Benchmarks

Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends.

You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.

To keep the Benchmarks comparison data clean, you can opt in to Benchmarks only from your production instance.

Six months of global data is available after opting in. If available, the corresponding data for your instance is also included.

Note:

Past data for your instance is only available for Benchmarks users upgrading from a previous release.