New web or installed application form

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of New web or installed application form

    This form enables ServiceNow customers to add and configure applications for monitoring compliance and performance metrics. It supports both web applications and installed applications, allowing detailed tracking of application services, domains, processes, and usage.

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    Key Features

    • Select an application service: Choose from application services referencing the cmdbciservice table to specify which application will be monitored.
    • Domain monitoring (Web applications only): Add one or more web domains to monitor the application’s performance and compliance. Metrics monitoring can be enabled per domain.
    • Process monitoring (Installed applications only): Specify primary and secondary processes for Windows and macOS applications, plus web endpoint connections to measure network latency for cloud-connected installed apps.
    • Page-level monitoring (Web applications only): After adding the application, you can specify individual pages within the domain to monitor for detailed insights.
    • Monitoring toggle: Enable or disable compliance and performance metrics reporting. Compliance reporting tracks whether the app is running on organizational devices, while metrics reporting tracks performance data. Bulk editing of monitoring status for multiple applications is supported when editing installed applications.
    • Advanced monitoring: Available for Microsoft Configuration Manager (MCM) applications, enabling specialized monitoring options.
    • Usage tracking (optional for web apps): When the Software Asset Management (SAM) plugin is installed, add a SAM product for tracking application usage and last access time. New SAM products can be created if they are not listed.

    Practical Application

    Using this form, ServiceNow customers can comprehensively monitor applications for compliance and performance across their enterprise. Whether tracking web app domains or installed application processes, customers can tailor monitoring to their environment. The ability to enable page-level tracking and advanced options for specific applications like MCM enhances visibility. Integration with SAM provides usage insights critical for license management and optimization.

    Using a custom form, you can add an application to be monitored for compliance or performance metrics.

    Field Description
    Select an application service List of application services that references the Service (cmdb_ci_service) table to select an application service added for monitoring.

    You can open the list of available services by selecting the magnifying glass icon ().
    What domains should be monitored? Web address that is used to launch the application and access its features and functions.

    You can add a domain by selecting + Add. Add one or more domains, separated by a comma. You can enable metrics monitoring on each domain name you add.

    This field appears only if you select Web application under the New drop-down list.
    What processes should be monitored? Processes that you want to monitor.
    This field has the following subfields:
    • Windows: Enter the process name (ex. process.exe): A unique identifier for the primary running instance of the Windows application.
    • Windows: Secondary processes separated by a comma: A unique identifier for the secondary running instance of the Windows application.
    • Mac: Enter the process name (ex. process.dmg): A unique identifier for the primary running instance of the macOS application.
    • Mac: Secondary processes separated by a comma: A unique identifier for the secondary or more running instance of the macOS application.
    • Web Endpoint Connection: A comma-separated list of domains used for measuring network latency. Example: company-name.zoom.us, company-name.outlook.com.
      Note:
      Typically, you fill in this field for the applications you have installed that connect to the cloud.

    This field appears only if you select Installed application under the New drop-down list.
    Enable page-level monitoring Specific pages to monitor within the domain.

    You can add a specific page to monitor after adding and saving the application to monitored applications. In the Application management table, select the added application to set up one or more pages. See Set up page-level monitoring for more details.

    This field appears only if you select Web application under the New drop-down list.
    Monitoring Toggle switch to enable or disable monitoring for the application performance and system compliance.
    This field has the following options:
    • Compliance: Enables reporting on whether this application is running on your organization's devices.
    • Metrics: Enables performance reporting for this application.

    Move the monitoring toggle switch () to turn the reporting on or off.

    Note:
    You can also enable monitoring for multiple applications simultaneously. From the Application management page, use the bulk check box to select multiple applications, and adjust your selection as needed with the individual check boxes for each app.

    This field appears only if you're editing an installed application.

    This field doesn't appear when you're onboarding Application and Device Health.
    Advanced monitoring Option available for the Microsoft Configuration Manager (MCM) application.

    Select the MCM app from the drop-down list to enable advanced monitoring.

    This field appears only if you select Installed application under the New drop-down list.
    Enable usage tracking (optional): SAM product Option to add a Software Asset Management (SAM) product to enable tracking of the usage and last access time.

    When the SAM plugin (com.snc.samp) is installed, the SAM product field changes into a drop-down list that references the samp_sw_product table. If you can't find an application in the drop-down list, you can add it by selecting the + New SAM product button.

    This field appears only when you're editing a web application.

    For more information, see Using DEX or SAM for application monitoring.