Change management integrations

You can integrate Change Management with other ServiceNow applications such as Discovery, Software Asset Management, and Hardware Asset Management.

The following topics provides information about integration of different applications with Change Management, prerequisites, and way to enable functionality of those integrated applications.

• Change Management integration with ITOM Visibility
  If your organization is subscribed to ITOM Discovery or ITOM Visibility, integration with these ITOM products is automatically enabled. With this integration, any configuration item (CI) with an IP address that is part of a change request process can be maintained automatically. Change request fulfillers can also manually request the discovery process for a CI.
• Change Management integration with Software Asset Management
  The Change Management integration with Software Asset Management (SAM) displays the projected licensing cost implication of a change.
• Change Management integration with Hardware Asset Management
  The Change Management integration with Hardware Asset Management helps in determining the asset action that must be performed on the configuration item (CI) that is associated with a hardware asset. Using this capability, change implementers can quickly update asset records directly from change and the Asset Manager can see current state on all assets that were updated by the change request.