Components installed with Task Intelligence for ITSM

Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task), including tables, user roles, and ServiceNow store applications.

Roles installed

Table 1. Role description

Role title [name]	Description	Contains roles
Task Intelligence Admin [sn_itsm_ml_task.ti_admin]	Admin user with rights to all actions in the application. Creates, edits, and monitors all Task Intelligence models.	sn_incident_read sn_ti_admin.tia_admin
Task Intelligence Analyst [sn_itsm_ml_task.ti_analyst]	Views and monitors Task Intelligence models through the Analytics dashboard.	sn_incident_read sn_ti_admin.tia_analyst
Task Intelligence User [sn_itsm_ml_task.ti_user]	View-only access to the ITSM Task Intelligence Monitoring Dashboard. No ability to perform administrative actions, modify configurations, or manage models.	sn_incident_read sn_ti_admin.tia_user

Tables installed

Table 2. Table description

Table	Description
Task Intelligence Admin Template [sn_ti_admin_template]	Contains template records, which are inserted by other applications, that specify the defaults for model training settings, implementation plans, and UI display information.
Task Intelligence Admin Help [sn_ti_admin_help]	Contains help records that are displayed in a collapsible panel inside the application. Contents are filtered by the chosen template and setup page.
Task Intelligence Admin Feature [sn_ti_admin_feature]	High-level business unit feature for incident categorization and incident field detection.
Task Intelligence Admin Statistic [sn_ti_admin_statistic]	Groups statistic cards to a template and UI page.
Task Intelligence Admin Page [sn_ti_admin_page]	Records of URL page fragments that are referenced in the help table.
Task Intelligence Admin Statistic Card [sn_ti_admin_statistic_card]	Stores the statistic card’s three-line scriptable content and its card description used in a card flip or tooltip.
Task Intelligence Admin Solution [sn_ti_admin_solution]	Stores how the state of each ML model set progresses for the solution types, such as incident categorization and classification.
Task Intelligence Admin Model Prediction [sn_ti_admin_model_prediction]	Stores the model test prediction for prebuilt models.
Task Intelligence Admin Tag [sn_ti_admin_tag]	Contains the tags provided by other business units and a created solution by an admin. Tags help business unit partners search the models.
Task Intelligence Admin Implementation Detail [sn_ti_admin_implementation_detail]	Contains implementation options specified by business units, which are listed as options for a chosen template. When an Admin Console user role chooses an implementation plan, the business unit decides how to display model results for end users.
Task Intelligence Admin Model [sn_ti_admin_model]	Stores the snapshot configuration view of the production and staging models for a solution.
Task Intelligence Admin Context [sn_ti_admin_context]	Contains context-specific data from monitoring graphs that show different model performance.
Task Intelligence Admin Application Page [sn_ti_admin_application_page]	Contains data related to the application page, fields, and forms.
Task Intelligence Admin Landing Card [sn_ti_admin_landing_card]	Contains data related to the information cards displayed on the landing page of Task Intelligence for ITSM.
Task Intelligence Admin Landing Page [sn_ti_admin_landing_page]	Contains information related to the landing page of the admin console.

Store applications installed

Table 3. Store application description

Store application	Description
Advanced Recommended actions for ITSM [com.snc.uib.sow_itsm_ra_advanced]	Enables you to configure and display relevant actions to agents based on record context. Agents can follow the actions to help customers and resolve issues.
Task Intelligence Admin Console [com.sn_ti_admin]	Enables you to setup, manage, and monitor incident prediction models that help categorize incidents.