Change Management dashboard

The Change Management dashboard provides workflow metrics for successful and failed change requests across different change models and types.

The following are the key performance indicators (KPIs) for Change Management.

Table 1. Change Request KPIs

Data Visualization	Description	KPI (Performance Analytics Indicator)
Open changes (by age and priority)	Distribution of open change requests by priority. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days.	Number of open changes
Open emergency changes (by age and priority)	Distribution of emergency change requests that are still open, by priority. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days.	Number of new emergency changes
New change request (by risk)	Distribution of the new change requests by risk.	Number of new changes
Average age of open changes (by risk)	Average age of change requests based on risk.	Average age of open changes
Closed changes (by priority)	Priority wise distribution of the changes requests that are successfully closed.	Number of closed changes
Mean time to close a change (by priority)	Mean time to close the change request priority wise.	Mean time to close a change
Incidents caused by change requests	Number of incidents created by change requests.	Incidents caused by change
% Unauthorized changes	Percentage of the unauthorized change requests that are created.	% Unauthorized changes
Outages due to change	Total outages in hours because of change.	Outages due to Change

Table 2. Change Success Score KPIs

Data Visualization	Description	KPI (Performance Analytics Indicator)
Change success score (by assignment group)	Distribution of the change requests by assignment group.	Change success scores
% Successful change with issues (by model and type)	Distribution of the change requests closed with issues distributed by change model and change type.	% Successful changes with issue
% Successful change without issues (by model and type)	Distribution of the change requests that are successfully closed with some issues by change model and change type.	% Successful changes
% Failed changes	Percentage of the change requests that are not successfully completed.	% unsuccessful changes

Note:

Access all the change success score related metrics categorized under the Change Success Score tab in the Change Management dashboard.