Configuring Service Operations Workspace for ITSM

You can configure Service Operations Workspace so that agents can manage IT fulfillment volume efficiently.

• Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM
  You can migrate common customizations and configurations for various features from ITSM Agent Workspace to Service Operations Workspace for ITSM using the on-screen migration utility. With this migration, you will not have to rebuild these features in Service Operations Workspace for ITSM. For these features, you can migrate any specific record types and elements or all of them.
• Getting started with Service Operations Workspace for ITSM
  Quickly understand how you can implement the essential setup to get started with Service Operations Workspace.
• Setting up integrations in Service Operations Workspace for ITSM
  You can set up multiple integrations in Service Operations Workspace for ITSM to leverage its complete capabilities.
• Admin Center in Service Operations Workspace for ITSM
  The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.
• Configuring Service Operations Workspace for ITSM to improve your experience
  Besides the configurations that are part of the essential setup for implementing Service Operations Workspace for ITSM, you can still improve your Service Operations Workspace for ITSM experience with a few configurations.