Configuring record pages in Service Operations Workspace for ITSM

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • To align with your record page requirements, you can configure the data available in record pages in Service Operations Workspace for ITSM.

    To know about the record page configurations that are part of essential setup for implementing Service Operations Workspace for ITSM, Record page configurations in Service Operations Workspace for ITSM.
    Note:
    Selecting any empty reference field such as Configuration item, Service offering and Service in SOW displays only the recent selection values instead of automatic searching and displaying the results of the field values available in the system. This change increases the overall performance of the reference fields. This change is applicable only to reference fields with no field values. By default, this change is enabled. To revert this change, set the Reference search on click (ref_search_on_click) UX page property to set to true.