Installed application — Devices page

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Installed Application — Devices Page

    The Devices page in the Installed Application provides crucial data on active and impacted devices, including details about the last logged-in user and their location. This information is vital for enhancing security and managing access control, as well as understanding user behavior and application usage.

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    Key Features

    • Device Information: Displays the name of active or impacted devices connected to DEX.
    • Last Logged-in User: Shows the user who last accessed the device.
    • Last Logged-in Location: Indicates where the device was last used, essential during outages for locating devices and users.
    • App Last Accessed: Provides the date and time when the application was last accessed on the device, available only on the Active devices page.
    • Device and App Version Filters: Allows searching through devices in the dexdevice table and app versions in the dexapplicationversion table.
    • Alerts: Displays the number of active alerts for applications on impacted devices, accessible via the alert count column.
    • Data Refresh Rate: Device information updates every 24 hours, while the active devices list refreshes every 5 minutes, with a display limit of 1000 records.

    Key Outcomes

    By utilizing the Devices page, ServiceNow customers can effectively monitor device usage, respond to security incidents, and ensure timely restoration efforts during outages. The features support operational efficiency by providing real-time data on user activities and application access.

    The devices lists capture data regarding the active devices, impacted devices, the last logged-in user, and the last logged-in location, and the date and time when the application was last accessed on the device. This information helps with security and access control, as well as providing insights into user behavior and application usage.

    Table 1. Active and impacted devices
    Field Description
    Name Active or Impacted device that is connected to DEX.
    Last logged-in user Last logged-in user that accessed the device.
    Last logged in location Location of the device that the user most recently used.
    Note:
    The device location is important in an outage or emergency situation when it’s important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas.
    App last accessed Date and time when the application was last accessed by the device.

    Only Active devices page has this field.

    Note:
    The App last accessed field displays the date and time when the application was last accessed on the device.
    Note:
    • Both device name filter and app version filter are available on installed applications. This allows us to search all the devices listed in the dex_device table.
    • The app versions drop-down allows us to search for all the versions present in the dex_application_version table.
    • The All Devices table lists devices where the app was accessed at least once (for Windows) and have the application installed (for macOS). This data refreshes every 24 hours.
    • There can be multiple records for a device if it has multiple versions of the same application.
    Table 2. Active and impacted devices
    Field Description
    Device Active or Impacted device that is connected to DEX.
    Last logged-in user Last logged-in user that accessed the device.
    Last logged in location Location of the device that the user most recently used.
    Note:
    The device location is important in an outage or emergency situation when it’s important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas.
    App last accessed Date and time when the application was last accessed by the device.

    Only Active devices page has this field.

    Note:
    The App last accessed field displays the date and time when the application was last accessed on the device.
    Alerts This field represents the number of active alerts for the application on the device.

    Only Impacted devices page has this field.

    Note:
    Select the alert count column to access the device alerts page.
    Note:
    • The Active devices list displays the Agent Client Collector (ACC) installed on their devices.
    • By default, sorting is available only on the Impacted devices page and displays all devices on with ACC is installed for the latest 1000 records.
    • The list displays active devices and refreshes every 5 minutes, a maximum of 1000 devices are listed. If no new data is available, the last available data is displayed.

    Selecting the user name takes you to the details page of that user. For detailed information on a user and associated applications, see Device details.