Using Request Management Release version: Zurich Updated February 19, 2026 1 minute to readRequest Management allows catalog items to be requested and fulfilled based on defined flows. Create a catalog request in Agent WorkspaceYou can create a catalog request in Agent Workspace to join the Service Catalog flow from a different flow. For example, from an incident flow, you can create a request, and associate the request with the incident. It helps you in tracking the requests associated with an incident and vice versa.
Using Request Management Release version: Zurich Updated February 19, 2026 1 minute to readRequest Management allows catalog items to be requested and fulfilled based on defined flows. Create a catalog request in Agent WorkspaceYou can create a catalog request in Agent Workspace to join the Service Catalog flow from a different flow. For example, from an incident flow, you can create a request, and associate the request with the incident. It helps you in tracking the requests associated with an incident and vice versa.